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Official website of Canon in Korea
The power of prediction
Remote Service
Canon remote services keep your diagnostic imaging equipment in optimal condition for a more productive workflow and better patient care.
We offer an expanding range of remote services including 24/7 monitoring of your equipment, automated alerts when potential issues arise, and proactive support from certified remote engineers who can share the console screen with you for swift issue resolution.
We offer an expanding range of remote services including 24/7 monitoring of your equipment, automated alerts when potential issues arise, and proactive support from certified remote engineers who can share the console screen with you for swift issue resolution.
Remote Maintenance
The power of prediction
There is a growing trend towards predictive service in healthcare, as the ‘break and fix’ model becomes obsolete. Using insights from big data, we can help you predict and prevent issues before they occur to help maximize your system’s up-time.
Customers prefer to know in advance what is going to happen with their equipment. That can have a positive effect on both cost and downtime. They can then plan what they will need to spend to keep their equipment up and running.
Customers prefer to know in advance what is going to happen with their equipment. That can have a positive effect on both cost and downtime. They can then plan what they will need to spend to keep their equipment up and running.
RPP™ (Reactive Proactive Predictive) Concept
Canon Medical Systems has developed its own service model adopting the RPP™ (Reactive Proactive Predictive) concept – to support our customers and optimize the outcomes from service.
Reactive service. Our certified engineer are dispatched to repair an equipment failure after receiving a request from the customer.
Proactive service. Our certified engineer uses remote maintenance tools to repair equipment in advance of any customer call.
Predictive maintenance. We develop remote platform to predicts and responds to potential issues after monitoring the condition of the equipment.
Reactive service. Our certified engineer are dispatched to repair an equipment failure after receiving a request from the customer.
Proactive service. Our certified engineer uses remote maintenance tools to repair equipment in advance of any customer call.
Predictive maintenance. We develop remote platform to predicts and responds to potential issues after monitoring the condition of the equipment.
Remote diagnostic tools
Canon Medical has developed a remote diagnostic tool adopting RPP™ concept that provide service infrastructure to protects our customers’ equipment. Our remote maintenance system connects the equipment installed at our customer’s site with our technical assistant center in a secure environment using high-speed data communication lines.
This system allows us to constantly monitor the status of our customer’s equipment, to detect failure at an early stage, and to quickly perform failure analysis and repair.
This system allows us to constantly monitor the status of our customer’s equipment, to detect failure at an early stage, and to quickly perform failure analysis and repair.
Due to medical device regulatory reasons, not all products/service displayed on this Canon Medical Systems Korea webpage are available in all countries, regions or markets. Future availability of the products/service cannot also be guaranteed. Please contact your local Canon Medical Systems representative for further details.
